FAQs
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Service FAQs
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Dealer FAQs

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How do I place an order?

Placing an order is simple and can be done through two convenient methods:1. Dealer Portal: The fastest way to place an order is through our exclusive dealer portal. Simply log in, select the products you wish to order, and provide the necessary details (such as quantities, shipping information, and payment preferences) to complete your order. The portal also allows you to track your orders and view your order history.2. Sales Representative: If you prefer personalized assistance, you can also place an order by contacting your designated sales representative. They will guide you through the process, assist with product selection, and ensure your order is processed efficiently.In both cases, please ensure you have all the necessary details ready, such as the correct product codes, quantities, and delivery information, to avoid delays in processing your order.

What support do you provide to dealers?

We provide a range of comprehensive support to our dealers to ensure their success and help them grow their business. Here’s what we offer:1. Marketing Materials: Dealers receive a variety of promotional resources, including brochures, digital assets, and product images, to help them effectively market our products and attract customers.2. Training: We offer both online and in-person training to keep you up to date on product features, installation techniques, and sales strategies. This ensures you can provide knowledgeable support to your customers and maximize sales.3. Dealer Portal Access: Our exclusive online dealer portal gives you easy access to order management tools, up-to-date product information, pricing, and promotional updates. This helps streamline your ordering process and ensures you have the latest details on all our products.4. Dedicated Support Team: Our dedicated dealer support team is available to assist you with any questions, issues, or special requests. Whether you need technical assistance or business advice, we’re here to help you succeed.By partnering with us, you gain access to the resources necessary to expand your business and deliver excellent service to your customers.

What are the terms for becoming a dealer?

To become an authorized dealer for our tonneau covers, you’ll need to complete our dealer application process and meet specific requirements. Here are the steps and terms to get started:1. Application Form: Fill out our dealer application form, providing essential details about your business, including location, industry experience, and market coverage.2. Criteria: Applicants must meet certain criteria, which may include: ● Minimum Order Quantities (MOQ): A required initial order volume to establish dealership eligibility. ● Sales Targets: Agreed sales goals to maintain active dealer status. ● Market Fit: A business profile aligned with our brand values and market strategy.3. Approval Process: Once submitted, our team will review your application and contact you with further steps.Becoming a dealer gives you access to exclusive pricing, marketing support, and priority product availability. For more information or to request an application form, please contact our sales team.

How can I contact customer support?

You can easily reach our customer support team for any questions, assistance, or product-related inquiries. We’re committed to providing prompt and helpful service to ensure a smooth experience.Here’s how you can contact us:Email: Send your questions or concerns to tang@utopickup.com, and our team will get back to you within 24–48 business hours.Phone: Call us directly at +86-13630198970 for immediate assistance during our business hours.Our customer service team is here to assist you with everything from product selection and customization options to order tracking and after-sales support. Feel free to reach out—we’re happy to help!

What is the lead time for shipping?

Our standard shipping lead time is typically 15–20 business days. This timeline applies to most products in stock and ready for dispatch. However, the exact delivery time may vary based on factors such as product availability, order volume, and your location.For custom-sized tonneau covers or large bulk orders, additional time may be required to accommodate production and processing. We strive to keep our customers informed, and you will receive updates on your order status, including tracking details once your shipment is dispatched.If you have an urgent need or require expedited shipping, please contact our customer service team. We’ll do our best to meet your deadlines and provide a solution tailored to your requirements.

Do you offer custom sizes?

Yes, we offer custom-sized tonneau covers to fit specific truck models and unique requirements. Whether your truck bed is a non-standard size or you have specific design preferences, our customization services ensure a perfect fit and optimal functionality.To get started, simply contact us with your truck’s make, model, and bed dimensions. Our team will guide you through the available customization options, including material types, designs, and additional features. Custom covers are manufactured to the same high-quality standards as our standard products, ensuring durability and performance.Please note that custom orders may require additional production time. Reach out to our customer support team for more information on pricing, lead times, and any other details regarding our custom-sized tonneau covers.

Can I open the tailgate with the tonneau cover on?

Yes, most tonneau covers are designed to work seamlessly with your truck's tailgate, allowing you to open and close the tailgate without removing the cover. This convenience makes it easier to access your truck bed without compromising the protection or security the cover provides.Some tonneau cover models, like roll-up or folding designs, offer unrestricted tailgate access even when the cover is fully installed. For other models, particularly hardcovers or retractable types, you might need to unlatch or partially roll back the cover to open the tailgate fully.Before purchasing a tonneau cover, check the product specifications or consult the manufacturer to ensure compatibility with your tailgate operation. Proper installation also plays a crucial role in maintaining smooth tailgate functionality alongside your tonneau cover.

How do I install a tonneau cover?

Installing a tonneau cover on your truck bed is a straightforward process, but the steps can vary depending on the type and model of the cover. Most tonneau covers are designed for easy DIY installation and include detailed, step-by-step instructions.Typically, the process begins with aligning the tonneau cover rails with the edges of your truck bed. Once aligned, you secure the cover in place using clamps or bolts provided in the kit. For hardcovers, you may need to attach hinges or folding mechanisms, while soft covers often involve securing fabric or rolling components.Some advanced models, like retractable or motorized covers, may require additional tools and basic wiring knowledge. Always ensure the cover is evenly aligned and securely fastened to prevent water leakage or shifting during travel.If you're unsure, check the manufacturer’s guide or consider consulting professional installation services to guarantee a perfect fit and optimal performance.

What is a tonneau cover?

A tonneau cover is a protective cover designed for the bed of a pickup truck. Available in both hard and soft materials, tonneau covers shield your cargo from weather elements such as rain, snow, and UV rays. They also deter theft by concealing items in the truck bed, offering added security.Additionally, tonneau covers improve your truck’s fuel efficiency by reducing aerodynamic drag, which can lead to noticeable savings over time. With various styles available—like roll-up, folding, retractable, and hinged designs—you can choose a tonneau cover that best suits your needs and enhances the look of your truck.Whether you're looking for durability, convenience, or style, a tonneau cover is a practical investment for any truck owner.