Service FAQs

You can easily reach our customer support team for any questions, assistance, or product-related inquiries. We’re committed to providing prompt and helpful service to ensure a smooth experience.Here’s how you can contact us:Email: Send your questions or concerns to tang@utopickup.com, and our team will get back to you within 24–48 business hours.Phone: Call us directly at +86-13630198970 for immediate assistance during our business hours.Our customer service team is here to assist you with everything from product selection and customization options to order tracking and after-sales support. Feel free to reach out—we’re happy to help!

Our standard shipping lead time is typically 15–20 business days. This timeline applies to most products in stock and ready for dispatch. However, the exact delivery time may vary based on factors such as product availability, order volume, and your location.For custom-sized tonneau covers or large bulk orders, additional time may be required to accommodate production and processing. We strive to keep our customers informed, and you will receive updates on your order status, including tracking details once your shipment is dispatched.If you have an urgent need or require expedited shipping, please contact our customer service team. We’ll do our best to meet your deadlines and provide a solution tailored to your requirements.

Yes, we offer custom-sized tonneau covers to fit specific truck models and unique requirements. Whether your truck bed is a non-standard size or you have specific design preferences, our customization services ensure a perfect fit and optimal functionality.To get started, simply contact us with your truck’s make, model, and bed dimensions. Our team will guide you through the available customization options, including material types, designs, and additional features. Custom covers are manufactured to the same high-quality standards as our standard products, ensuring durability and performance.Please note that custom orders may require additional production time. Reach out to our customer support team for more information on pricing, lead times, and any other details regarding our custom-sized tonneau covers.